Effective Date: October 14, 2024

1. Introduction

Welcome to "twelveobjects.com" (the "Site"). These Terms and Conditions govern the offer, sale, and use of products available through our e-commerce platform. By accessing or using the Site, or by purchasing products, you agree to be bound by these Terms and Conditions, along with our Privacy Policy and Cookie Policy. The products sold on this Site are provided by TWELVE OBJECTS ("We," "Us," or the "Vendor"), a California-based company located in Los Angeles, California.

If you do not agree to these Terms and Conditions, please do not use the Site or make any purchases.

2. Modifications to Terms and Conditions

TWELVE OBJECTS reserves the right to change these Terms and Conditions at any time. We encourage you to review these Terms regularly to stay informed about updates, as they may affect your use of the Site and any orders placed.

3. Account Management

To make purchases on the Site, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password, as well as for all activities conducted under your account. If you are under 18, you may use this Site only under the supervision of a parent or guardian. TWELVE OBJECTS reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

4. Access by Minors

In compliance with the Children’s Online Privacy Protection Act (COPPA) and California law, we do not knowingly collect personal information from children under the age of 13. Parental control protections such as software or filtering services are available to help limit access to material harmful to minors.

5. E-Commerce Purchases

a. Product Availability:
All products on the Site are subject to availability. We reserve the right to withdraw products or alter pricing without notice. If we cannot fulfill your order due to unavailability, you will not be charged, and any payments made will be refunded.

b. Pricing:
We strive to ensure that all pricing on the Site is accurate. However, errors may occur, and we reserve the right to correct pricing mistakes. If we identify an error in the price of any product you have ordered, we will notify you and provide the option to reconfirm your order at the correct price or cancel it.

c. Placing an Order:
When you place an order on the Site, you will receive an order confirmation via email. This confirmation acknowledges receipt of your order but does not constitute acceptance. Your order is only accepted once we send you a shipping confirmation email. Until then, we reserve the right to cancel or decline your order for any reason.

d. Payment:
We accept various forms of payment, including Mastercard, Visa, American Express, and Discover. Payment for products is due at the time of placing an order. If there are issues with payment, we reserve the right to cancel the order.

6. Shipping and Delivery

a. Shipping Rates and Times:
Shipping costs and estimated delivery times are provided at checkout and vary based on location and product size. All delivery times are estimates and cannot be guaranteed. TWELVE OBJECTS is not responsible for delays caused by carriers, customs, or any other circumstances beyond our control.

b. Shipping Confirmation:
Once your order has shipped, you will receive a shipping confirmation email with tracking information. All shipments may require a signature upon delivery.

c. Risk of Loss:
All purchases are made pursuant to a shipment contract. The risk of loss and title for products passes to you upon delivery by the carrier.

7. Color and Craft Variations

We strive to represent product colors with precision, but due to the handmade nature of our items, each piece is unique and may feature slight color variations. Additionally, differences in monitor settings may affect how colors appear. In accordance with California regulations, these natural variations do not qualify as defects.

8. Returns, Refunds, and Cancellations

a. Cancellation Policy:
You may cancel your order for a full refund at any time before the order is shipped. Once an order has been shipped, cancellations will be subject to shipping fees and may incur a restocking fee.

b. Returns Policy:
If you are not satisfied with your purchase, you may return the product within 14 days of delivery for a full refund, minus delivery fees, provided that the item is in original condition and packaging. You must obtain prior authorization by contacting Client Services at cs@twelveobjects.com before initiating a return. Any unauthorized returns will not be accepted.

c. Defective or Damaged Goods:
Claims for defects or damages must be reported within 3 days of receiving the item. Please email Client Services with photos and a description of the issue to initiate a claim. Claims made after this 3-day period will not be eligible for refunds or replacements.

9. California Consumer Rights

In accordance with the California Consumer Privacy Act (CCPA), California residents have the right to request information regarding their personal data, including how it is used and shared. California residents also have the right to request the deletion of their personal data and to opt out of the sale of their data. For more information, please review our Privacy Policy or contact us directly at cs@twelveobjects.com.

10. Warranties and Disclaimers

The products and services provided on this Site are offered "as is" without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Site will be uninterrupted or error-free.

11. Limitation of Liability

TWELVE OBJECTS shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Site, even if we have been advised of the possibility of such damages. This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of California, without regard to its conflict of law principles. Any disputes arising from your use of the Site or the purchase of products shall be resolved through binding arbitration in Los Angeles County, California. You agree to waive any right to a jury trial or to participate in a class action.

13. Intellectual Property Rights

All content on the Site, including but not limited to text, images, designs, and graphics, is the exclusive property of TWELVE OBJECTS or its licensors and is protected by U.S. and international copyright laws. You may not use, copy, or distribute any content from the Site without prior written permission.

14. Order Cancellation and Refund Policy

In case of pricing errors, inaccurate product descriptions, or issues related to shipping, TWELVE OBJECTS reserves the right to cancel orders. You will be notified of any cancellations, and refunds will be processed promptly. In the event of an incorrect charge, we will issue a credit to your original payment method.

15. Contact Information

For questions or concerns regarding these Terms and Conditions or any other inquiries, please contact Client Services at cs@twelveobjects.com.